Frequently asked questions

Centro Banamex. Direccion: Av. del Conscripto 311, Lomas de Sotelo, Hipódromo de las Américas, Miguel Hidalgo, 11610 Ciudad de México, México

EXPOCAD FX

EXHIBITOR HOURS

October 24–26 / 8:00 AM – 7:00 PM

VISITOR HOURS

October 24–26 / 11:00 AM – 7:00 PM

• Electrical Power: Electrical service is included according to the package contracted by the exhibitor and is detailed in the exhibitor's contract. We recommend reviewing the contract to confirm the information and understand the specifications of the package.
• Exhibitor badges according to the square meters contracted.
• LEAD MANAGER App for scanning distributor badges.

Contact our billing department.

Contact: Marco García | marco.garcia@rxglobal.com | Tel: +52 55 8852 6222

Wednesday, October 21, 2026

• 08:00 a 22:00 h - Access for booths 54 m² and larger
• 12:00 a 22:00 h - Access for booths from 9 m² to 54 m²

Thursday, October 22, 2026

• 08:00 a 22:00 h - Booth setup (all booth sizes allowed)

Friday, October 23, 2026

• 08:00 a 22:00 h - Booth setup (all booth sizes allowed)

You will need to request them through your Customer Experience representative or register on-site (Centro Banamex) during the event days. To avoid delays and long lines, we recommend completing your registration in advance.

On October 22, 2026, each registered contact will receive their exhibitor badge by email (sent to the same email address used for registration), allowing them to print it at home or in the office.

Sender:  ebs@registration.reedexpo.com

Your booth supplier/stand builder. If they do not provide one, you must purchase it from the insurance company of your choice.

This policy is mandatory for all exhibitors, except for those who purchased their booth directly with RX (organizing committee).

Yes. All staff who access or remain in your booth and on the exhibition floor during the event are required to carry their exhibitor badge at all times.

It is mandatory to wear the exhibitor badge at all times inside the venue.  Additionally, the setup company must generate and wear its own badges in order to access the venue and the setup/dismantling areas.

You must register your booth construction company in the Operations Portal and upload the required documents before September 11.

Operations Portal Link: https://sigevent.pro/rxmex/expositor/formularios/login.php?id_edicao=265&linguagem=en

Required documents:

• Render with general dimensions, height, and depth measurements.
• Technical sheet of materials and weights.
• Civil Liability Insurance Policy.
• Structural Calculation issued by a DRO (applies only in the following cases):
• Double-deck stands.
• Platforms/stages.
• Structures of 1 m height or more.
• Structures supporting LED screens of 6 m² or larger.

Please check with your stand provider to confirm whether they already hold this policy (most stand construction companies include it). If not, your company must obtain it through an insurer of its choice. This policy is a mandatory requirement for all companies, with the exception of those that contracted their stand directly through RX (the organizing committee).

Yes, insurance policies are mandatory for all exhibitors. This provides you with coverage against any incident arising from your participation in the event.

Yes. It is mandatory to enter with safety gear: a safety helmet and closed-toe footwear.

Access to the venue will be through GATE 4, designated for exhibitors and booth contractors who need to unload materials, booths, equipment, or products. Access to the loading docks is subject to available capacity.

ELECTRICITY, FOOD & BEVERAGE SERVICES, INTERNET, RIGGING/HANGING SERVICES, CLEANING, AND DRAINAGE.

Additional services can be purchased at the Centro Banamex Additional Services Office, located in the concourse between Hall B and Hall C.

The wired and wireless internet service is exclusively provided by Centro Banamex. Exhibitors are not permitted to install wireless networks of any kind.

Internet Service Contact Information:

Email: adicionales-CCB@ocesa.mx

Phone: (+52) 55 5268 2054 | 55 5268 2051 | 55 5268 5869 | 55 5268 5827 | 55 5268 5884

If you require electrical installations that differ from or exceed those included by the event organizer, you may request them for an additional fee through the Centro Citibanamex Additional Services Office.

Please refer to the Additional Services Form on page 41 of the Exhibitor Manual.

The Organizing Committee is responsible for cleaning the common areas of the event. However, each exhibitor is responsible for cleaning their own booth. If you require an additional cleaning service within your space, you must hire it either through our recommended official provider or with a provider of your choice. See the recommended provider’s details on page 59 of the Exhibitor Manual.

No. Neither the venue nor the Organizing Committee receive, safeguard, or manage the reception of merchandise. It is the responsibility of each exhibitor to coordinate the shipping, reception, and handling of the merchandise that will be displayed during the event.

Yes, the service can be requested at the “Service Desk” module that will be set up on site, or directly through RX Solutions, subject to availability during the event.

You may enter the venue up to 2 hours before the event begins, provided that you are wearing your exhibitor badge.

Yes. Please refer to the prices listed in the Exhibitor Manual (page 82).

To make the payment, present your exhibitor badge at the service counters located at the back of the exhibition hall (next to the restrooms).

You don't need to hire it - It is already included. Watch the Lead Manager tutorial video here: 

https://drive.google.com/file/d/1SJ0n0rhfgEqaeaQKTocuS8GaaNryzvnt/view?usp=sharing

You can find it in your profile on the Exhibitor Portal, inside the "LEAD MANAGER" icon. Additionaly, the registered contact will receive an email with login information.